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Claims

– damages and missing goods
We're sorry - something went wrong along the way.

How do we work?

Are there requirements for how to claim?

Who should make the claim?

What to do if an incident occurs:

The claim has been sent to ColliCare - what happens now?

Which deadlines apply?

​About claimed goods

When are missing goods considered lost?

Delays

Force majeure

What happens in cases of theft?

What it the recipients responsibility?

What is considered a hidden damage?

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Help with claims?

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+86 21 6185 9786

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ColliCare Logistics (China) Co., Ltd.
Room 2046, 2/F Nova Center, No.220 Chaling Road, Xuhui District,,,
Shanghai 200032 China
VAT/Org.: 310104583484149
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